Confirmation of Claim Transaction
You can request a Confirmation of Claim Transaction by completing the Confirmation of Claim Transaction request form or by contacting our claims team on 03 9258 1770.
Claims
We aim to take the stress out of making a claim.
Our dedicated and experienced in‑house claims team is here to guide you through every step — from lodging your claim to achieving a timely outcome.
We provide clear communication and practical support throughout the entire process.
How to make a claim
01
Should you need any assistance, please contact our dedicated claims team on 1800 994 694 (Australia) or 0800 300 143 (New Zealand).
02
To make a claim, please complete the relevant claim form below.
03
Once completed, return your completed claim form to your Broker.
For Protect Injury & Sickness and Trade Pack claims, please post, email or deliver your completed claim form in person to:
ATC Insurance Solutions
Level 4, 451 Little Bourke Street
Melbourne VIC 3000
Phone: 03 9258 1770
Australia: 1800 994 694
New Zealand: 0800 300 143
Email: claims@atcis.com.au
Kenneth Fok
Chief Claims Officer
Cyber
Make a Claim
Our Cyber Incident Response is managed locally in Australia with the support of the Atmos First Response Team. Our Incident Response hotline is available 24/7, 365 days a year. We are here to help.
Make a Claim:
Incident Response Hotline
1800 371 133
Trade Pack - Electrician
ETU Travel
Make a Claim
In the event of a medical emergency or political evacuation only call this number for assistance:
+61 (02) 5133 7070
This line is open 24 hours a day 7 days a week, every day of the year.
Protect Injury & Sickness New Zealand
Medical Travel Shield
Make a Claim
In the event of a medical emergency only call this number for assistance:
+61 (02) 5133 7070
This line is open 24 hours a day 7 days a week, every day of the year.
+61 (02) 5133 7070
This line is open 24 hours a day 7 days a week, every day of the year.
General Insurance Code of Practice
ATC Insurance Solutions proudly subscribes to the General Insurance Code of Practice.
The code raises service standards, improves the way claims and complaints are handled and helps you to better understand how general insurance works.
We are committed to raising standards of service to our customers. For further information relating to the Code, please visit the General Insurance Code of Practice website
Make an enquiry
Get in touch with us to find out more about ATC.
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